Developers and designers focus on water-saving and energy-efficient solutions, environmentally-friendly manufacture, timeless forms that retain their appeal for years and simple product assembly. In order to achieve the best possible results, Duravit enters into a dialogue with its customers, trade partners and sanitaryware dealers, as well as with retail consumers. Whether at national or international trade fairs, during seminars or in conversation with our customers, we welcome requests, ideas and criticisms, which we then analyse and process further.
Environmental compatibility of materials and resources
Unconditional product safety
At Duravit, unconditional product safety is of paramount importance. All ceramic products and bathroom furniture comply with the fundamental requirements of relevant EU directives, carry the CE mark and are subject to strict internal quality requirements that sometimes also exceed statutory standards. Numerous internal and external checks with regard to safety, hygiene, usability, noise reduction and soundproofing are carried out during product development. All products are subject to strict load tests, for example, the doors of the bathroom furniture are opened and closed 120,000 times. All bathroom furniture with electrical parts is tested for its electromagnetic compatibility (EMC) and manufactured in compliance with VDE or UL standards. Before dispatch, each individual part is subject ed to a function test.
Products can be recycled
It is Duravit’s declared goal to return everything to the production cycle, wherever possible. All materials used at Duravit can be recycled: sanitary ceramic can be recycled and used as a wear-resistant material in road construction and some of it can also be used at Duravit for further production. Recycling sanitary acrylic is complex but the acrylic component can be used in the manufacture of varnishes. As a rule, recyclable raw materials such as ABS plastics, board materials, fittings and glass are used for the bathroom furniture. As it is easy to dismantle, the furniture can be disposed of in accordance with the raw materials used.
Intelligent packaging management
Like the technical documentation and assembly instructions, the packaging for Duravit products consists of 60% recycled paper and can itself be fully recycled.
Wherever possible, Duravit packaging is slotted together and only glued in areas subject to particularly high loads that require additional support. However, no other additional aids, such as metal staples, are used to hold the packaging together. Thanks to intelligent packaging management, pallets can be loaded with different pack sizes to avoid wasting any valuable space during transport. When developing packaging, the intelligent arrangement of the various elements and inserts prevents any unnecessary padding, such as foam or polystyrene, whilst still providing maximum protection for the product inside. In Germany and Austria, Duravit also participates in the Interseroh and ARA recycling programs.
In 2010, by actively recycling paper, cardboard, boxes, PE and PP plastics, wood, aluminium, steel and sheet metal, Duravit was able to reduce CO2 emissions by 385 tonnes in Germany alone.
REACH (Registration, Evaluation, Authorisation of Chemicals) applies to all companies that trade chemicals or import them into the EU. REACH-relevant information on the material used can be found in the safety dat a sheets. These data are made available to all customers and users along the entire supply chain. Duravit products and packaging do not contain any materials included in the current REACH “candidate list” (as at December 2011) of directive (EC) no. 1907/2006 in a concentration of more than 0.1 mass percentage. The only exceptions are certain bathtub support frames that contain the flame retardant HBCDD (hexabromcyclododecane) in a concentration of more than 0.1 mass percentage. This is indicated accordingly in the relevant delivery note.
Customer satisfaction is our top priority
Customer satisfaction is an important element that speaks volumes about the sustainability of a product. At Duravit, customer satisfaction is our top priority: as part of an internal programme with strict parameters, Duravit ensures that service data such as delivery times and supply availability are observed without any quality impairment. All technical questions are answered by Duravit employees via a dedicated Duravit hotline. Any complaints are processed quickly and competently via a uniform system that also operates at international level. Sources of error are carefully analysed in order to eliminate any production defects without delay. Surveys carried out by “markt intern”, the information service for the German sanitary industry, reflect Duravit’s good customer satisfaction record in Germany. For years, Duravit has regularly scored top marks in terms of both product quality and services.